Who are we:

True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK’s Financial Advisors.

We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded.

By using technology to drive change, we are revolutionising wealth management and delivering innovative solutions that are built for the future, making it a dynamic and exciting place to grow your career.

The role:

Working closely with the Head of Operations, you will co-manage the Operations team within our TPA division. This includes, owning, monitoring, managing and reviewing operational policies, processes and controls on a day-to-day basis.

You will continually identify and implement efficiencies within operations, whilst supporting operational team members development through continual mentoring, coaching and empowerment.

The expectation is to maintain close working relationships and proactive coordination/resolution of queries from/with partners, vendors and other stakeholders.

Duties and responsibilities:

• Support TPA Senior Management through the production and presentation of management information, early escalation of issues and by proactively assisting in the maintenance and governance of operations and the wider teams.
• Demonstrate compliance with all relevant laws, regulations, policies and procedures, ensuring we are fully compliant and reflect industry best practice.
• Monitor, identify, escalate and assist in resolution of risk areas/issues.
• Supervise and manage timely breach/error identification, reporting, resolution and trends.
• Assist in facilitating annual due diligence undertaken by the depositary and undertaken by TPA on fund administration and internal audit requirements.
• Support TPA Senior Management and other operations team members with other functions, activities and projects as required.
• Continually promote best practice and demonstrate the principles of SM&CR.