About us

We are a Sussex-based firm with over 30 years’ experience helping clients with a diverse range of financial needs to create perfectly tailored solutions. We have an experienced team of Pension Transfer Specialists, mortgage advisers and Chartered Financial Planners to assist with holistic financial advice. Following acquisition from Cow Corner, the Pembroke group have recently expanded to include a Brighton office (previously Antrams Financial Services) and Horsham office. The group are on an upward growth trajectory with support from Cow Corner to become the frontrunner for financial services on the south coast.

Opportunity Overview

The role of the Administrator is to work alongside our Team Leader(s) and Paraplanner(s) to ensure the appropriate end to end management of the client lifecycle using the Pembroke agreed policies, processes and Intelligent Office system.

The Administrator reports to the Support Manager.

Job Responsibilities

• Participates in weekly meeting with Team Leader(s) where workloads are prioritised.
• Acts as key point of contact for clients; organising and dealing with correspondence via telephone, email or letter
• Responsible for the timely creation and ongoing update of accurate client records, both personal/fact find details and investment details within Intelligent Office. Ensures house-keeping activities on client data are allocated and prioritised including support from the Team Leader(s) and Paraplanner(s) when required
• Ensures that all client interactions are recorded using standalone tasks and purpose-built workflows within IO (e.g. new client, client review, new instruction, client on & off-boarding), providing an audit trail of activities and the ability to delegate workload to other administrators with relevant background details when required
• Acts as main point of contact between providers and Team Leader(s) in the transfer, set up and administration of investments and policies on behalf of clients. This includes dealing with letters of authority, processing new applications, following up with ongoing transactions, resolving issues etc.  Ensures that the client is kept informed on progress and is notified when transactions are completed
• Ensures that client fees and commission (initial, ongoing and ad-hoc) are set up and maintained correctly in IO to support accurate monthly payments to Pembroke Financial Services and provide an accurate view on actual and forecast income for the FCA RMAR report
• Ensuring that all client communications and documentation are scanned and filed in Virtual Cabinet in a timely manner to ensure compliance with AFS file checking processes
• Supports the Team Leader(s) and Paraplanner(s) in maintaining up to date client records to ensure compliance with Anti-Money Laundering / Know Your Client, GDPR and other statutory/regulatory rules. Ensures details and supporting documents are recorded in Intelligent Office and Virtual Cabinet