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Administrators work with the financial planning team, to complete general administrative tasks. This saves time for the wider financial planning team and means they can focus more on the client and less on admin. Administrators are an important part of the financial planning process as they enable high levels of client focused service.

The work an administrator does will vary from firm to firm, dependent on the firm’s specific requirements and processes. It’s always good advice to research specific role details within each form that you are looking to apply with – you’ll be surprised how much this can vary and also have an impact on remuneration.

What qualifications do you need?

There is no minimum qualification requirement for administrators. More and more firms are now offering support for study, that could even lead to a qualification such as the Certificate in Paraplanning or the RQF Level 4 Qualification.

Conducting study or taking exams can be part of a bigger picture with career progression into other roles, or simply to enhance knowledge and expertise of an administrator. With or without exams under the belt though, a Financial Planning Administrator is absolutely a career choice in its own right, due to the integral part administration forms within the overall financial planning process.

When completing studies or working towards a specific certification, there is choice on how the qualifications are achieved. The main examining bodies are:

Before choosing which examining body route to take, we recommend you do some research into the methods of assessment. Some examinations are multiple choice, others are written answers. Some qualifications are assessed using just exams, some use a mixture of coursework and examination, others are heavily coursework based.

At BTS, we support the CII route so the information in this profile focuses on the CII exams.

The CII Certificate in Paraplanning is a RQF level 4 certificate that offers a dedicated qualification route for paraplanners covering paraplanning skills and techincal knowledge in key areas such as personal taxation and investment. There are four core units that make up the certificate, these are; R01 or CF1, R02, R03 and J09.

Key Points:

The CII Diploma in Regulated Financial Planning is an RQF level 4 diploma made up of six core modules, commonly referred to as the R0 exams.  An RQF level 4 diploma is an FCA requirement for Financial Advisers wishing to provide regulated financial advice. There are six compulsory R0 exam units.

There is no set order in which to take the units, you can sit them in any order you choose. For candidates new to the industry, we usually recommending starting with R01 Financial services, regulation and ethics as this provides a sound knowledge base which is relevant to each of the other units. Then, we recommend taking R05 Financial protection as this is a level 3 unit with no multi-response questions. It is advisable to take R03 Personal taxation and R02 Investment principles and risk fairly closely together as there is significant syllabus cross-over between these two units. R04 should usually be attempted as the penultimate unit due to the knowledge required from the other units. The R06 Financial planning practice unit is usually sat as the final exam as it draws on knowledge and understanding from each of the other R0s.

Notice how three of these make up part of the Certificate in Paraplanning. For paraplanners new to the role, completing the Certificate in Paraplanning will both support you in your role and set you on the path to working towards the level 4 Diploma in Regulated Financial Planning.

What skills do administrators need?

  • Excellent Communication – written and verbal. You will need to be able to communicate effectively with clients, your financial planning team and third parties. The ability to build great relationships is key to you being able to conduct your workload well.
  • The ability to plan effectively and be organised – you will need to organise your time and resources to support the needs of the firm. This can vary from team to team, so flexibility is also important.
  • Integrity – sometimes you may need to challenge something in the client’s file. Being able to uphold FCA standards of compliance requires a firm grasp of the rules and the integrity to flag when something doesn’t look right.
  • Attention to detail – it is critical that documents produced contain the accurate information.
  • Initiative – you will sometimes need to think outside the box. Administrators are not simply assistants to financial planners or paraplanners, they are an integral part of the business and sometimes, you’ll spot ways to improve processes that otherwise go unseen.

What does a typical day look like?

  • Preparing documents such as valuations and portfolio analysis for client reviews
  • Contacting providers to obtain plan information
  • Working with wider financial planning team
  • Dealing with basic, non-advice client enquiries over the phone or by email
  • Ensuring basic client transactions are completed, such as regular contributions or withdrawals
  • New client onboarding
  • Monitoring of new business
  • Keeping up to date with changes in legislation
  • Creating templates for reports, letters and other client-facing documents
  • Attending and contributing investment committee meetings
  • Contributing to the training and development of the wider team
  • Implementing new systems into the business

What does career development look like?

Being an administrator, is a career in its own right. However, more and more administrators are now pursuing qualifications to develop their expertise within the field of administration and beyond.

Outsources administration is also an option for those considering freelancing.

Having experience as an administrator, specifically within financial services can also lead to other roles within the industry, such as:

  • Paraplanner
  • Financial planner
  • Compliance
  • Technical specialist
  • Training / learning & development
  • Investment management

Who employs administrators?

Administrators usually work within financial planning teams in a range of settings including wealth management firms, financial advice firms, a specialised paraplanning firm, on an outsourced / freelance basis.

M&G Wealth Advice Academy

Quilter Academy

St. James's Place Financial Adviser Academy logo

St. James’s Place Financial Adviser Academy

Clearwater Wealth Management

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